Returns: Due to sanitation and contamination we cannot accept any returns of opened or used cosmetics products for any reason. It is important that you look over your order carefully before purchasing. It is the customers responsibility to look over shipment of products once received, for correct receipt of order, quantity and colors. Scene Cosmetics will refund full purchase price minus shipping of any product that is unopened and sealed in original condition within 20 days from the date of purchase. The return can be reason of a mistake on behalf of the company, sending the wrong color/product or the customer's mistake on ordering the wrong color/product. We will gladly accept the return of products that are defective due to defects in manufacturing for 20 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 20 days from the date of purchase.